Refund Policy

There are NO REFUNDS.

When you sign up for a membership to The Gross Room, you are agreeing to the terms of the subscription service. A membership to The Gross Room is an Auto-Renew Subscription. If you purchase your subscription during a promotion/sale, that sale price is only valid for ONE YEAR. Every year after you will be billed full price (Sign-ups prior to 11/22/22 will renew at $48USD/year & sign-ups after 11/22/22 will renew at $55USD). We do not and never have offered lifetime discounted memberships.

MONTHLY: If you signed up for a monthly subscription to The Gross Room on February 14th, you will be charged on the 14th of every month the price you agreed to when you signed up (not any current promotion price). You can cancel at any time but must cancel 10 days prior to your renewal date or you may still get charged. You will have access to The Gross Room until the following billing period.

YEARLY: If you are a yearly member and you signed up for example on February 14, 2021, you will automatically be charged on February 14, 2022. If you signed up during a Gross Room sale or promotion, the sale price is only valid for the first year. If you subscribed during a sale, you will be billed at the end of your billing cycle for the full price cost of the annual subscription until you cancel your account (Sign-ups prior to 11/22/22 will renew at $48USD/year & sign-ups after 11/22/22 will renew at $55USD). You must cancel your account at least 10 days before the renewal to guarantee the automatic payment does not get processed. You are responsible for canceling your own account before the next billing cycle. No refunds will be issued.

You are responsible for your own subscription. Sending an email, a direct message, or leaving a comment on Social Media does not cancel your subscription. You will be billed until you log into your account and cancel your subscription.

• If you signed up for The Gross Room and promotion or sale is offered shortly thereafter you will not be refunded.
• If The Gross Room is not what you expected, you can cancel your membership at any time but you will not be refunded.
• If you simply do not log in to your account and/or do not reach out for assistance with access issues prior to your renewal, you will not be refunded.
• If your account is still charged even though it’s connected to an expired or canceled card, please contact your bank directly. That is completely out of our control and does not qualify as a cancellation. You will still need to log into your account and cancel even if your card is canceled or expired.
• If you believe you have a duplicate charge, please click here. Please note: if we find that you have been charged twice, but the charges are under separate accounts, you will not be refunded.
• If someone joined The Gross Room and created an account with your credit card or Paypal information (such as a child) without your knowledge, you will not be refunded. Please consult your banking institution.