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FAQ&Help2022-05-09T09:51:18-04:00
What Exactly is The Gross Room?2021-11-17T16:16:54-05:00

When I first started working in the laboratory, I thought it was so cool that there was a room in the hospital called the “Gross Room”. In most hospitals, this is a room located in the surgical pathology lab where we dissect the organs from surgeries (and sometimes autopsies). The word “gross” in pathology describes what we see with our eyes or the macroscopic view. The Gross Room is also, GROSS! The room is dirty, and filled with cutting boards, knives, and pens covered in blood and guts! The Gross Room is the perfect name for my new private insiders group.

The Gross Room is like my Instagram, but better! It is the perfect combination of all the GROSS seen in pathology. I post in The Gross Room daily and many of my posts have more photos and details than what I can typically squeeze into a 300 word Instagram post.

As a member of The Gross Room, you will have access to multiple daily posts. The group is smaller and filled with more like-minded people, so the discussion is more fun! When you join The Gross Room, you will have access to all of my past posts dating back to the start of The Gross Room 11/2019. There is also a search function in addition to pre-organized categories (Celebrity Deaths, Natural, Forensic, etc.)

What Happens After I Sign Up for The Gross Room?2022-07-12T09:52:17-04:00

When you sign up for The Gross Room, you will be asked to create a user name and password. After your account is successfully created, you will submit payment through PayPal or Stripe (our credit card processor).

Once your account is registered and payment is successful, click on The Gross Room tab and get your gross on!

You will receive an email with a receipt of payment, and another confirming your new membership.

If you have any trouble logging in, please click here.

SENDING AN EMAIL OR DIRECT MESSAGE DOES NOT CANCEL YOUR SUBSCRIPTION. YOU ARE RESPONSIBLE FOR CANCELING YOUR OWN SUBSCRIPTION WITHIN YOUR GROSS ROOM ACCOUNT.

Is There a Free Preview of The Gross Room?2021-11-17T16:16:54-05:00

My Instagram is the free preview! For over six years, I have been posting on Instagram and have over 3,000 posts. If you like my Instagram account, but hate the censorship and algorithm, you will LOVE The Gross Room! The Gross Room has over 1000 posts not seen on IG including celebrity deaths, interviews, LIVE sessions, and more, check it out!!!

Do You Take PayPal?2021-11-17T16:16:54-05:00

Yes – The Gross Room accepts PayPal and major credit cards via Stripe.

If signing up using Paypal, please use the same email address to create your username for The Gross Room that is associated with your PayPal account. This will make managing your subscription easier.

If you have any issues canceling your subscription linked to a PayPal account, click here.

Is The Gross Room Available Outside of the United States?2021-11-17T16:16:54-05:00

Yes! We have members from all over the world!

How Do I Change My Password to The Gross Room?2021-11-17T16:16:53-05:00

Go to Account > Profile > Change Password (underneath the “Save Profile” button). There, you will be able to create a new password.

How Do I Cancel My Membership to The Gross Room?2023-02-08T11:54:54-05:00

It is YOUR responsibility to cancel your membership to The Gross Room. You can cancel your membership to The Gross Room at any time but must cancel or reach out to our support team at least 10 days prior to your renewal date or you may still get charged. The Gross Room is a yearly or monthly subscription. You will be billed every month or every year according to which plan you pick until you cancel. There are NO REFUNDS.

Important:

  • If you do not cancel at least 10 days prior to your renewal date, your payment may still go through.
  • You are responsible for canceling your own account before the next billing cycle. No refunds will be issued.
  • If you subscribe during a sale, you will be billed at the end of your billing cycle for the full price cost of the annual subscription at $48/year until you cancel your account.
  • You MUST cancel and confirm your cancelation through www.theduramater.com or PayPal. Canceling through Google, your bank, etc does not guarantee that your account is canceled.

Cancel Your Account: 

    1. Log in to your account
    2. Double-click on the ACCOUNT link or visit here: https://theduramater.com/account/
    3. Go to the subscriptions tab
    4. Click CANCEL SUBSCRIPTION

Example of successful cancelation:

When you cancel your membership, you will have access to The Gross Room for the remainder of the billing cycle.

If you are trying to cancel and get a PayPal error code – click here.
You are responsible for canceling your own account before the next billing cycle. No refunds will be issued.
**SENDING AN EMAIL OR DIRECT MESSAGE DOES NOT CANCEL YOUR SUBSCRIPTION. YOU ARE RESPONSIBLE FOR CANCELING YOUR OWN SUBSCRIPTION WITHIN YOUR GROSS ROOM ACCOUNT. **
If you are having difficulty logging into your account, click here.

Prior to joining, please keep in mind that The Gross Room is really GROSS! It is significantly more bloody, gory, and gruesome than my Instagram account. There are no sensitive content warnings and all pathology will be covered. Refunds will not be issued in the event you do not like/cannot consume the content.

How Can I Be Featured on Your Instagram/The Gross Room?2022-07-12T10:38:46-04:00

If you have a case you think I may be interested in, please feel free to DM me or email me at nicole@theduramater.com. Please include the photos and a brief description. Support inquiries will not be answered at this email address. For support, click here.

If I am interested in presenting your case, I will reply to your email asking you for permission to post your photos along with additional information. I will also ask you if you would like credit and ask for your IG handle or name if you want your identity shown.

Messaging me is not a guarantee of your photos/story being posted. Please do not be offended if I do not choose your story or photo. There are many factors I take into consideration when choosing what to post

Currency Exchange Rate2022-04-26T09:38:29-04:00

As we are a US-based business, prices on www.theduramater.com, The Gross Room, and The Dura Mater Shop reflect the United States Dollar ($). We do not have control over currency exchange rates and cannot honor the price difference.

Are You a Doctor? Can You Diagnose Me?2023-11-01T12:29:11-04:00

Nope.

As a reminder, my training is as a Pathologists’ Assistant. I have a master’s level education and specialize in anatomy and pathology education. I am not a doctor and have not diagnosed or treated anyone, dead or alive, without the assistance of a licensed medical doctor.

This show, my website, and social media accounts are designed to educate and inform people based on my experience working in pathology so they can make healthier decisions regarding their lives and well-being. Always remember that science is changing every day and the opinions expressed in this episode are based on my knowledge of those subjects at the time of publication.

If you are having a medical problem, have a medical question, or are having a medical emergency, please contact your physician or visit an urgent care center/emergency room or hospital.

What is Your Education?2021-11-17T16:16:34-05:00

This is my most commonly received message and unfortunately, I can not respond to all of these inquiries.

I will give you some general information about my education:

  • I have a BS from Thomas Jefferson University in Cytotechnology.
  • I am a board-certified Cytotechnologist (CT).
  • I have an MS from Drexel University.
  • I am also a board certified Pathologists’ Assistant (PA). Both of my certifications are through the ASCP (American Society of Clinical Pathology).
What is Your Refund Policy?2023-10-17T09:30:35-04:00

There are NO REFUNDS.

When you sign up for a membership to The Gross Room, you are agreeing to the terms of the subscription service. A membership to The Gross Room is an Auto-Renew Subscription. If you purchase your subscription during a promotion/sale, that sale price is only valid for ONE YEAR. Every year after you will be billed full price (Sign-ups prior to 11/22/22 will renew at $48USD/year & sign-ups after 11/22/22 will renew at $55USD). We do not and never have offered lifetime discounted memberships.

MONTHLY: If you signed up for a monthly subscription to The Gross Room on February 14th, you will be charged on the 14th of every month the price you agreed to when you signed up (not any current promotion price). You can cancel at any time but must cancel 10 days prior to your renewal date or you may still get charged. You will have access to The Gross Room until the following billing period.

YEARLY: If you are a yearly member and you signed up for example on February 14, 2021, you will automatically be charged on February 14, 2022. If you signed up during a Gross Room sale or promotion, the sale price is only valid for the first year. If you subscribed during a sale, you will be billed at the end of your billing cycle for the full price cost of the annual subscription until you cancel your account (Sign-ups prior to 11/22/22 will renew at $48USD/year & sign-ups after 11/22/22 will renew at $55USD). You must cancel your account at least 10 days before the renewal to guarantee the automatic payment does not get processed. You are responsible for canceling your own account before the next billing cycle. No refunds will be issued.

You are responsible for your own subscription. Sending an email, a direct message, or leaving a comment on Social Media does not cancel your subscription. You will be billed until you log into your account and cancel your subscription.

  • If you signed up for The Gross Room and promotion or sale is offered shortly thereafter you will not be refunded.
  • If The Gross Room is not what you expected, you can cancel your membership at any time but you will not be refunded.
  • If you simply do not log in to your account and/or do not reach out for assistance with access issues prior to your renewal, you will not be refunded.
  • If your account is still charged even though it’s connected to an expired or canceled card, please contact your bank directly. That is completely out of our control and does not qualify as a cancellation. You will still need to log into your account and cancel even if your card is canceled or expired.
  • If you believe you have a duplicate charge, please click here. Please note: if we find that you have been charged twice, but the charges are under separate accounts, you will not be refunded.
  • If someone joined The Gross Room and created an account with your credit card or Paypal information (such as a child) without your knowledge, you will not be refunded. Please consult your banking institution.
Please Note: 
If you file a claim with PayPal, the payment will be reversed automatically as a result of the claim being filed. This money sits in limbo until the claim is decided. Your account may also automatically be set to inactive until PayPal decides who wins the claim.  Since the payment is reversed, it sends a signal to our website and you may receive an email that your payment is being refunded. You will only receive a refund in the event you win the claim with PayPal. If you do not win the claim with PayPal, we will receive the money back and your account will be reactivated.
Is My Payment Information Secure in The Gross Room?2022-05-04T14:42:21-04:00

Yes.

All payments are processed through third parties – PayPal or Stripe (credit card processing company). None of your personal credit card information is stored in The Gross Room or theduramater.com. The Dura Mater or The Gross Room will never send out emails, SMS/texts, or phone calls asking you for your credit card information.

If you need to change or update your payment method, please do so by logging into your account through The Gross Room:

Account > Subscriptions > Auto-Renews Tab > Update Payment Method

Can I Buy The Gross Room as a Gift?2021-11-29T11:11:51-05:00

Yes! While we do not offer formal gifted memberships at this time, you can follow these steps below to gift a membership:

  1. Go to the signup page.
  2. Choose either a monthly plan or a yearly plan
  3. Fill out the signup form with YOUR (the gifter) information.
  4. Please Note: The username cannot be changed at any point in time.
  5. Submit payment via Stripe (Credit Card) or PayPal.

After your signup is successful, you will have to provide the gift receiver with the login information.

Once they log in, they will be able to change the email address, password, and payment information to their own.

IMPORTANT: 

All subscriptions are set on auto-renew. This means whichever payment information that the account is initially created with will be billed at the end of each cycle unless the account is canceled. The gift receiver will be able to change the payment method within their account if they wish to continue on with the membership. It is your responsibility to make sure this payment information is updated at least 10 days before the end of the billing cycle. You are responsible for canceling your membership. There are NO refunds under any circumstances.

  • To avoid potential issues with switching over payment methods, we recommend paying with a credit card instead of PayPal.
  • For updating account information: Account > Profile
  • For updating payment method: Account > Subscriptions > Update Payment Method
  • For canceling information, click here.
I Love Your Style! Can I Buy Your Clothes Anywhere?2023-10-25T11:40:16-04:00

Yes!

You can buy my old clothes and some home decor on Poshmark

or

Shop my Favorite Things

How Does the Price Increase Work?2023-08-12T14:46:14-04:00

As of 11/22/22, The Gross Room has increased membership pricing. 

Monthly memberships are now $5.99/month & yearly memberships now $55/year.

  • If you had an ACTIVE account prior to the price increase, you will be grandfathered in at the old price ($4.99/month & $48/year). If your existing account was expired and renewed, or if you cancel and rejoin after this date, you will pay the new price increase.
  • If you purchase your subscription during a promotion/sale, that sale price is only valid for ONE YEAR. Every year after you will be billed full price (Sign-ups prior to 11/22/22 will renew at $48USD/year & sign-ups after 11/22/22 will renew at $55USD). We do not and never have offered lifetime discounted memberships.
How Can I Send Photos/Videos to Nicole?2022-07-12T10:41:51-04:00

Email any photos/videos to:
nicole@theduramater.com

 

PLEASE NOTE: 

Support questions will not be answered if sent to this email address. Please click here if you need help with support.

How Can I Search for Something in The Gross Room?2021-11-17T16:16:33-05:00

To Search: 

  • Login to your account
  • Enter The Gross Room
  • Visit one of the six pre-selected categories or enter any term into the search boxes

 

How Can I Update/Change My Payment Method?2022-12-07T12:31:17-05:00

To enter new credit card details, please visit:

  1. Click on the Account link
  2. Visit the Subscriptions tab
  3. If you have multiple, expire subscriptions under this tab, please visit the most recent one
  4. Under your most recent subscription, Click Update Payment Method 
  5. Enter card or PayPal info

PLEASE NOTE: 

If these steps do not work, please DO NOT send money through your credit card or PayPal without talking to one of our team members. If you are having issues updating your payment method, click here.

I Requested a New Password, but I Never Received It. What Should I Do?2022-07-12T10:42:24-04:00

Please allow up to 24 hours to receive your password reset link.

Make sure you have checked your spam folder for an email from theduramater.com. If you still haven’t received any password generation link, please click here.

How Do I Change my Password?2022-06-03T20:48:18-04:00

LOGGED IN: 

Account > Profile > Change Password (Underneath the “Save Profile” button)

Or Visit this Page

NOT LOGGED IN: 

Forgot Password

PLEASE ALLOW UP TO 24 HOURS TO RECEIVE THE RESET EMAIL

I Am Currently a Monthly Gross Room Member, How Do I Upgrade My Account?2021-11-29T11:29:57-05:00

Account > Subscriptions > Auto-Renew Tab > Change Plan

  • Select the Yearly Plan
  • You will be redirected to the payment page to enter your payment details
  • On successful form submission, your subscription term will be updated
  • You must upgrade/downgrade your account within 10 days of the renewal or you may still be charged.
  • If you have an account with PayPal, make sure to go into your recurring payment settings and cancel the monthly subscription.

 

Why Does My Account Say I Am Not Authorized to View?2022-07-12T10:43:14-04:00

If your account says you are not authorized to view – there may have been a credit card failed transaction due to insufficient funds, expired card, etc.

Please click here and be sure to include your username and payment method.

I Paid for The Gross Room, How Do I Login?2021-11-17T16:16:33-05:00
I Clicked on Cancel and I Got an Error Telling Me I Need to Cancel on PayPal. How Do I Do This?2023-02-08T11:54:05-05:00

To cancel your account: 

    1. Log in to your account
    2. Double-click on the ACCOUNT link or visit here: https://theduramater.com/account/
    3. Go to the subscriptions tab
    4. Click CANCEL SUBSCRIPTION

Example of successful cancelation:

Important:

  • If you do not cancel at least 10 days prior to your renewal date, your payment may still go through.
  • You are responsible for canceling your own account before the next billing cycle. No refunds will be issued.
  • If you subscribe during a sale, you will be billed at the end of your billing cycle for the full price cost of the annual subscription until you cancel your account (Sign-ups prior to 11/22/22 will renew at $48USD/year & sign-ups after 11/22/22 will renew at $55USD).
Cancel through PayPal: 
If you paid with PayPal and are not able to cancel your subscription (getting an error message) please review one of these steps below:

Option One (Photos Below):

  1. Login to your PayPay account on a web browser
    • *We recommend doing this on a web browser as the mobile version does not always accommodate this request
  2. Click on Activity > All Transactions
  3. Find the transaction
  4. Click on IHEARTAUTOPSY
  5. Under Subscription Details
  6. Select Cancel
  7. Click Cancel Automatic Payments
  8. Login to The Gross Room
  9. Confirm account has been stopped under Account > Subscriptions
Option Two (Photos Below):
  1. Login to your PayPay account on a web browser
    • *This will not work on the mobile version
  2. Click on Activity > All Transactions
  3. Find the transaction
  4. Click on IHEARTAUTOPSY
  5. Under transaction details
  6. Click View Reoccuring Payment Details
  7. Under Active Subscriptions > IHeartAutopsy
  8. Click Cancel
  9. Click Cancel Automatic Payments
  10. Login to The Gross Room
  11. Confirm account has been stopped under Account > Subscriptions
Option Three: 
  1. If you signed up through the PayPal Guest Checkout Option (Debit/Credit Card with NO PayPal Account): Please click here.
  2. You are responsible for canceling your account.
  3. If you do not contact us to cancel your account or reach out to us at least 10 days prior to your account’s auto-renewal, you will not receive a refund.
**SENDING AN EMAIL OR DIRECT MESSAGE DOES NOT AUTOMATICALLY CANCEL YOUR SUBSCRIPTION. YOU ARE RESPONSIBLE FOR CANCELING YOUR OWN SUBSCRIPTION WITHIN YOUR GROSS ROOM ACCOUNT.
If you still need assistance, please contact PayPal and they can help you cancel your subscription – https://www.paypal.com/dm/smarthelp/contact-us
Please Note: 
If you file a claim with PayPal, the payment will be reversed automatically as a result of the claim being filed. This money sits in limbo until the claim is decided. Your account may also automatically be set to inactive until PayPal decides who wins the claim.  Since the payment is reversed, it sends a signal to our website and you may receive an email that your payment is being refunded. You will only receive a refund in the event you win the claim with PayPal. If you do not win the claim with PayPal, we will receive the money back and your account will be reactivated.
How Do I Cancel My Subscription?2023-02-08T11:49:40-05:00

To cancel your account: 

    1. Log in to your account
    2. Double-click on the ACCOUNT link or visit here: https://theduramater.com/account/
    3. Go to the subscriptions tab
    4. Click CANCEL SUBSCRIPTION

Example of successful cancelation:

Important:

  • If you do not cancel at least 10 days prior to your renewal date, your payment may still go through.
  • You are responsible for canceling your own account before the next billing cycle. No refunds will be issued.
  • If you subscribe during a sale, you will be billed at the end of your billing cycle for the full price cost of the annual subscription until you cancel your account (Sign-ups prior to 11/22/22 will renew at $48USD/year & sign-ups after 11/22/22 will renew at $55USD).
  • You MUST cancel and confirm your cancelation through www.theduramater.com or PayPal. Canceling through Google, your bank, etc does not guarantee that your account is canceled.

If you are getting a PayPal error message – click here.

I Signed Up During a Sale / Invalid Promo Code2023-07-10T10:19:06-04:00

If you signed up during a promotional “sale” period please note: 

  • If you subscribe during a sale, you will be billed at the end of your billing cycle for the full price cost of the annual subscription until you cancel your account (Sign-ups prior to 11/22/22 will renew at $48USD/year & sign-ups after 11/22/22 will renew at $55USD).
  • The sale price is for the first year ONLY and only for NEW yearly memberships. You will be charged the full price for the year after your first year is complete (Sign-ups prior to 11/22/22 will renew at $48USD/year & sign-ups after 11/22/22 will renew at $55USD). If you have an existing yearly membership, the promotion price will not be valid.
  • If you do not cancel at least 10 days prior to your renewal date, your payment may still go through. No refunds will be issued.
  • You are responsible for canceling your own account before the next billing cycle. No refunds will be issued.
  • Once a sale is over, it is over. We cannot honor the sale price outside of the sale time frame.

YEARLY SUBSCRIBERS:

Sometimes, we offer promotions for yearly memberships to The Gross Room. This promotion price ($20 or $25) is valid ONLY for the first year. You will be charged the full price (Sign-ups prior to 11/22/22 will renew at $48USD/year & sign-ups after 11/22/22 will renew at $55USD) for every year afterward until you cancel your account. If you signed up for a yearly subscription to The Gross Room, for example on November 22, 2022, your billing cycle will renew on November 22, 2023. You must cancel your account at least 10 days before the renewal to guarantee the automatic payment does not get processed.

If the promo code is saying “Invalid” during the sale period please read closely below:

MONTHLY SUBSCRIBERS:

If you signed up for a monthly subscription to the Gross Room and want to upgrade to the discounted yearly rate – no problem!!

Account > Subscriptions > Auto-Renew Tab > Change Plan

  • Select the Yearly Plan
  • Once you’re on the new checkout page, tap the “Have a Promo Code” link and enter FLASHSALE. Hit Enter.
  • Follow along with the checkout instructions and you will successfully be upgraded to a yearly account!
  • You must upgrade/downgrade your account within 10 days of the renewal or you may still be charged.
  • If you have an account with PayPal, make sure to go into your recurring payment settings and cancel the monthly subscription.

YEARLY SUBSCRIBERS: 

  • You cannot renew your account at the sale price. It is valid for new first-year memberships only.

You will not be refunded the difference if the subscription renews automatically. 

How Do I Save/View a Saved a Post?2021-11-17T16:16:33-05:00

To bookmark (save) a post:

  • Click on any post
  • Underneath the post, right above the date and comments, there is a little heart
  • Click on the heart to save this post
  • The heart will fill in solid black to let you know it has been saved

 

To view a bookmarked (saved) post: 

Account > Bookmarks > List of Saved Posts

 

To delete a bookmarked (saved) post: 

Account > Bookmarks > List of Saved Posts

  • On the preview of each post, there is a little trash can icon in the bottom right corner
  • Click the trash can
  • Confirm you want to delete that post
I Logged In but My Screen is Blank2022-07-12T10:45:42-04:00

If you have logged in, but you are seeing a blank screen –  this means your username and password have been registered but your payment has not been completed. To finish paying, simply click The Gross Room tab then follow through with the payment options.

If you are still seeing a blank screen or have completed payment – please click here and provide a copy of your receipt.

Site Isn’t Working / Error Code2022-08-08T08:23:00-04:00

Sometimes there are glitches that cause the website to temporarily shut down or present an error message. If you receive these messages or have issues accessing the full site, please click here.

My Cancel Button is Missing2023-02-08T11:48:29-05:00

To cancel your account: 

    1. Log in to your account
    2. Double-click on the ACCOUNT link or visit here: https://theduramater.com/account/
    3. Go to the subscriptions tab
    4. Click CANCEL SUBSCRIPTION

If your cancel button is missing, is it most likely because you already canceled your account. Please click here to confirm your cancelation.

Example of successful cancelation:

Important:

  • If you do not cancel at least 10 days prior to your renewal date, your payment may still go through.
  • You are responsible for canceling your own account before the next billing cycle. No refunds will be issued.
  • If you subscribe during a sale, you will be billed at the end of your billing cycle for the full price cost of the annual subscription until you cancel your account (Sign-ups prior to 11/22/22 will renew at $48USD/year & sign-ups after 11/22/22 will renew at $55USD).
  • You MUST cancel and confirm your cancelation through www.theduramater.com or PayPal. Canceling through Google, your bank, etc does not guarantee that your account is canceled.
“Fix Errors Above” Code During Sign Up2023-08-12T14:43:07-04:00

If you are receiving an error message on the signup page stating “Fix Errors Above,” it is more than likely the result of trying to join with an existing username or email in the system.

If you are a new member, please try to use a different username or email.

If you previously had a membership and are trying to rejoin, please log into your existing account and/or reset your password to rejoin under that existing account.

Please click here, if you are still getting the message and need assistance.

The Gross Room

If you have an interest in death and disease or just a little morbid curiosity and want MORE then check out The Gross Room! My Instagram account @mrs_angemi just touches the surface! There is so much more to pathology and forensics that is just too graphic for social media.

I created The Gross Room so that I could present and teach about pathology and forensics without the censorship and limitations of social media. Since then, The Gross Room has grown into a community of like-minded individuals having mature discussions and developing friendships. The Gross Room is a place where people just like you meet to learn all about the horrible things that can go wrong with our bodies! Become an expert of pathology and forensics by learning about all of the manners of death; homicide, suicide, accident, and natural. Learn all about how your favorite celebrity died, and stay up to date with historical and current high-profile deaths.

The Gross Room is a multi-media experience and learning can be achieved by reading, listening, or watching!

Join The Gross Room!
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