Please follow these steps to cancel your account:

  1. Log in to your account
  2. Double-click on the ACCOUNT link or visit here: https://theduramater.com/account/
  3. Go to the subscriptions tab
  4. Click CANCEL SUBSCRIPTION
  • You may cancel your account at any time but must do so at least 10 days prior to your renewal date or your payment may still go through.
  • When you cancel, you are able to view the Gross Room until the end of your subscription period.
  • You are responsible for canceling your own account before the next billing cycle. No refunds will be issued.
  • If you subscribe during a sale, you will be billed at the end of your billing cycle for the full price cost of the annual subscription at $48USD/year until you cancel your account.
  • An expired or canceled credit card that still gets processed through the decision of your bank does not qualify as a cancelation. Please contact your bank if this is applicable to you.
  • Sending a DM or Email DOES NOT cancel your account. You are responsible for confirming your cancelation with a team member if you are having difficulty canceling on your own.
  • You MUST cancel and confirm your cancelation through www.theduramater.com or PayPal. Canceling through Google, your bank, etc does not guarantee that your account is canceled.

Example of a successful cancelation: