The Gross Room
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FAQ - The Gross Room
When I first started working in the laboratory, I thought it was so cool that there was a room in the hospital called the “Gross Room”. In most hospitals, this is a room located in the surgical pathology lab where we dissect the organs from surgeries (and sometimes autopsies). The word “gross” in pathology describes what we see with our eyes or the macroscopic view. The Gross Room is also, GROSS! The room is dirty, and filled with cutting boards, knives, and pens covered in blood and guts! The Gross Room is the perfect name for my new private insiders group.
The Gross Room is like my Instagram, but better! It is the perfect combination of all the GROSS seen in pathology. I post in The Gross Room daily and many of my posts have more photos and details than what I can typically squeeze into a 300 word Instagram post.
As a member of The Gross Room, you will have access to multiple daily posts. The group is smaller and filled with more like-minded people, so the discussion is more fun! When you join The Gross Room, you will have access to all of my past posts dating back to the start of The Gross Room 11/2019. There is also a search function in addition to pre-organized categories (Celebrity Deaths, Natural, Forensic, etc.)
When you sign up for The Gross Room, you will be asked to create a user name and password. After your account is successfully created, you will submit payment through PayPal or Stripe (our credit card processor).
Once your account is registered and payment is successful, click on The Gross Room tab and get your gross on!
You will receive an email with a receipt of payment, and another confirming your new membership.
If you have any trouble logging in, please click here.
SENDING AN EMAIL OR DIRECT MESSAGE DOES NOT CANCEL YOUR SUBSCRIPTION. YOU ARE RESPONSIBLE FOR CANCELING YOUR OWN SUBSCRIPTION WITHIN YOUR GROSS ROOM ACCOUNT.
My Instagram is the free preview! For over six years, I have been posting on Instagram and have over 3,000 posts. If you like my Instagram account, but hate the censorship and algorithm, you will LOVE The Gross Room! The Gross Room has over 1000 posts not seen on IG including celebrity deaths, interviews, LIVE sessions, and more, check it out!!!
Yes – The Gross Room accepts PayPal and major credit cards via Stripe.
If signing up using Paypal, please use the same email address to create your username for The Gross Room that is associated with your PayPal account. This will make managing your subscription easier.
If you have any issues canceling your subscription linked to a PayPal account, click here.
Yes! We have members from all over the world!
Go to Account > Profile > Change Password (underneath the “Save Profile” button). There, you will be able to create a new password.
It is YOUR responsibility to cancel your membership to The Gross Room. You can cancel your membership to The Gross Room at any time but must cancel or reach out to our support team at least 10 days prior to your renewal date or you may still get charged. The Gross Room is a yearly or monthly subscription. You will be billed every month or every year according to which plan you pick until you cancel. There are NO REFUNDS.
Important:
- If you do not cancel at least 10 days prior to your renewal date, your payment may still go through.
- You are responsible for canceling your own account before the next billing cycle. No refunds will be issued.
- If you subscribe during a sale, you will be billed at the end of your billing cycle for the full price cost of the annual subscription at $48/year until you cancel your account.
- You MUST cancel and confirm your cancelation through www.theduramater.com or PayPal. Canceling through Google, your bank, etc does not guarantee that your account is canceled.
Cancel Your Account:
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- Log in to your account
- Double-click on the ACCOUNT link or visit here: https://theduramater.com/account/
- Go to the subscriptions tab
- Click CANCEL SUBSCRIPTION
Example of successful cancelation:
When you cancel your membership, you will have access to The Gross Room for the remainder of the billing cycle.
Prior to joining, please keep in mind that The Gross Room is really GROSS! It is significantly more bloody, gory, and gruesome than my Instagram account. There are no sensitive content warnings and all pathology will be covered. Refunds will not be issued in the event you do not like/cannot consume the content.
If you have a case you think I may be interested in, please feel free to DM me or email me at nicole@theduramater.com. Please include the photos and a brief description. Support inquiries will not be answered at this email address. For support, click here.
If I am interested in presenting your case, I will reply to your email asking you for permission to post your photos along with additional information. I will also ask you if you would like credit and ask for your IG handle or name if you want your identity shown.
Messaging me is not a guarantee of your photos/story being posted. Please do not be offended if I do not choose your story or photo. There are many factors I take into consideration when choosing what to post
As we are a US-based business, prices on www.theduramater.com, The Gross Room, and The Dura Mater Shop reflect the United States Dollar ($). We do not have control over currency exchange rates and cannot honor the price difference.
Nope.
As a reminder, my training is as a Pathologists’ Assistant. I have a master’s level education and specialize in anatomy and pathology education. I am not a doctor and have not diagnosed or treated anyone, dead or alive, without the assistance of a licensed medical doctor.
This show, my website, and social media accounts are designed to educate and inform people based on my experience working in pathology so they can make healthier decisions regarding their lives and well-being. Always remember that science is changing every day and the opinions expressed in this episode are based on my knowledge of those subjects at the time of publication.
If you are having a medical problem, have a medical question, or are having a medical emergency, please contact your physician or visit an urgent care center/emergency room or hospital.
This is my most commonly received message and unfortunately, I can not respond to all of these inquiries.
I will give you some general information about my education:
- I have a BS from Thomas Jefferson University in Cytotechnology.
- I am a board-certified Cytotechnologist (CT).
- I have an MS from Drexel University.
- I am also a board certified Pathologists’ Assistant (PA). Both of my certifications are through the ASCP (American Society of Clinical Pathology).
There are NO REFUNDS.
When you sign up for a membership to The Gross Room, you are agreeing to the terms of the subscription service. A membership to The Gross Room is an Auto-Renew Subscription. If you purchase your subscription during a promotion/sale, that sale price is only valid for ONE YEAR. Every year after you will be billed full price (Sign-ups prior to 11/22/22 will renew at $48USD/year & sign-ups after 11/22/22 will renew at $55USD). We do not and never have offered lifetime discounted memberships.
MONTHLY: If you signed up for a monthly subscription to The Gross Room on February 14th, you will be charged on the 14th of every month the price you agreed to when you signed up (not any current promotion price). You can cancel at any time but must cancel 10 days prior to your renewal date or you may still get charged. You will have access to The Gross Room until the following billing period.
YEARLY: If you are a yearly member and you signed up for example on February 14, 2021, you will automatically be charged on February 14, 2022. If you signed up during a Gross Room sale or promotion, the sale price is only valid for the first year. If you subscribed during a sale, you will be billed at the end of your billing cycle for the full price cost of the annual subscription until you cancel your account (Sign-ups prior to 11/22/22 will renew at $48USD/year & sign-ups after 11/22/22 will renew at $55USD). You must cancel your account at least 10 days before the renewal to guarantee the automatic payment does not get processed. You are responsible for canceling your own account before the next billing cycle. No refunds will be issued.
You are responsible for your own subscription. Sending an email, a direct message, or leaving a comment on Social Media does not cancel your subscription. You will be billed until you log into your account and cancel your subscription.
- If you signed up for The Gross Room and promotion or sale is offered shortly thereafter you will not be refunded.
- If The Gross Room is not what you expected, you can cancel your membership at any time but you will not be refunded.
- If you simply do not log in to your account and/or do not reach out for assistance with access issues prior to your renewal, you will not be refunded.
- If your account is still charged even though it’s connected to an expired or canceled card, please contact your bank directly. That is completely out of our control and does not qualify as a cancellation. You will still need to log into your account and cancel even if your card is canceled or expired.
- If you believe you have a duplicate charge, please click here. Please note: if we find that you have been charged twice, but the charges are under separate accounts, you will not be refunded.
- If someone joined The Gross Room and created an account with your credit card or Paypal information (such as a child) without your knowledge, you will not be refunded. Please consult your banking institution.
Yes.
All payments are processed through third parties – PayPal or Stripe (credit card processing company). None of your personal credit card information is stored in The Gross Room or theduramater.com. The Dura Mater or The Gross Room will never send out emails, SMS/texts, or phone calls asking you for your credit card information.
If you need to change or update your payment method, please do so by logging into your account through The Gross Room:
Account > Subscriptions > Auto-Renews Tab > Update Payment Method
Yes! While we do not offer formal gifted memberships at this time, you can follow these steps below to gift a membership:
- Go to the signup page.
- Choose either a monthly plan or a yearly plan
- Fill out the signup form with YOUR (the gifter) information.
- Please Note: The username cannot be changed at any point in time.
- Submit payment via Stripe (Credit Card) or PayPal.
After your signup is successful, you will have to provide the gift receiver with the login information.
Once they log in, they will be able to change the email address, password, and payment information to their own.
IMPORTANT:
All subscriptions are set on auto-renew. This means whichever payment information that the account is initially created with will be billed at the end of each cycle unless the account is canceled. The gift receiver will be able to change the payment method within their account if they wish to continue on with the membership. It is your responsibility to make sure this payment information is updated at least 10 days before the end of the billing cycle. You are responsible for canceling your membership. There are NO refunds under any circumstances.
- To avoid potential issues with switching over payment methods, we recommend paying with a credit card instead of PayPal.
- For updating account information: Account > Profile
- For updating payment method: Account > Subscriptions > Update Payment Method
- For canceling information, click here.
As of 11/22/22, The Gross Room has increased membership pricing.
Monthly memberships are now $5.99/month & yearly memberships now $55/year.
- If you had an ACTIVE account prior to the price increase, you will be grandfathered in at the old price ($4.99/month & $48/year). If your existing account was expired and renewed, or if you cancel and rejoin after this date, you will pay the new price increase.
- If you purchase your subscription during a promotion/sale, that sale price is only valid for ONE YEAR. Every year after you will be billed full price (Sign-ups prior to 11/22/22 will renew at $48USD/year & sign-ups after 11/22/22 will renew at $55USD). We do not and never have offered lifetime discounted memberships.
